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  • 14-1cDo you collect and manage user logs to continuously monitor user experience?
    • Log analysis of service usage can be the most fundamental method to confirm the service operation status and the problems the users are experiencing. Service logs are continuously collected while the service is available and may accumulate in various forms according to the service advancement.

    • Server infrastructure logs can monitor service operation status, while user interaction logs can analyze which service was used by users the most and which experienced errors. Log analysis software is used for infrastructure logs. Companies may collect logs based on the interface or interaction calls or use a log analysis tool for user interaction logs.