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  • 15-2aHave you accurately explained to users that they are interacting with the AI?
    Step 1: Specify the scope of service where users interact with AI

    • Specify the scope of service where users interact with AI, such as providing automated responses.
    • Particularly, since personification makes AI an object of human-like interaction, it should be made explicit to the user that they are interacting with AI to prevent confusion among users and adjust user expectations:
    ✓ The personified system assists medical staff in diagnosis or prescription services for patients;
    ✓ The personified system provides diagnosis or prescription services for patients or the general public; or
    ✓The personified system provides healthcare services such as exercise recommendations to patients or the general public.

    Step 2: Specify if the AI makes the final decision in the service

    • Specify how the AI intervenes directly and indirectly in the final decision-making of the service.
    • For diagnosis and prescription services using AI, specify that the AI decides inference results such as diagnosis or prescription.
    • Use references such as the following guideline for healthcare AI systems used by patients instead of medical staff when designing interaction methods.