Step 1: Specify the scope of service where users interact with AI
• Specify the scope of service where users interact with AI, such as providing automated responses.
• Particularly, since personification makes AI an object of human-like interaction, it should be made explicit to the user that they are interacting with AI to prevent confusion among users and adjust user expectations:
✓ The personified system assists medical staff in diagnosis or prescription services for patients;
✓ The personified system provides diagnosis or prescription services for patients or the general public; or
✓The personified system provides healthcare services such as exercise recommendations to patients or the general public.
Step 2: Specify if the AI makes the final decision in the service
• Specify how the AI intervenes directly and indirectly in the final decision-making of the service.
• For diagnosis and prescription services using AI, specify that the AI decides inference results such as diagnosis or prescription.
• Use references such as the following guideline for healthcare AI systems used by patients instead of medical staff when designing interaction methods.
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