바로가기 메뉴 본문 바로가기 주메뉴 바로가기
  • 13-2aHave you established criteria for the evaluation of explanation according to user characteristics?
    • A step to determine the characteristics and subcriteria to comprehensively evaluate the explanations is essential since there are various users in public services. The evaluation criteria of the explanations can include clarity, concreteness, and adequacy. Details to consider for each subcriterion may differ depending on the data type or modality.

    • You may also include equality to the criteria by providing information in a format appropriate to a user’s physical constraints, such as digitally vulnerable groups and persons with disabilities.