12-1Have you implemented a safe mode that can respond to problems such as attacks, low performance, and social issues?
Determine applicability: Consider this question if responding to problems arising during AI services in the public sector is significant, and determine if the requirement has been satisfied.problems so that the systems can respond to such effects.
• Public institutions must first assess the risks (the probability and severity of damage) in using the AI system before implementing it. They must also analyze the forecasted problems and causes for system failure and malfunction, depending on the assessment, and prepare exception handling and countermeasures. The state in which these approaches operate is known as “safe mode,” and the methods and examples of implementing the safe mode are as follows.
✔ Stop functions and switch screen to give feedback when a problem occurs in the system
✔ Recover to the initial screen or state of the service when a problem occurs in the system
✔ If there is high uncertainty in the decision made by the AI or a problem is very likely to occur, avoid making decisions or provide information about the situation to the user
✔ Identify the malicious intent of the user and reject the user’s input
✔ Encourage human intervention if a problem occurs in the system during automated and autonomous operation
✔ Provide guidance and handling of expected user errors