12-2bHave you established a notification process by developing procedures and indicators to evaluate the low system performance?
• Unlike general software, AI systems can have performance changes in the distribution and operation of services due to the continuous accumulation of data, extension of service functions, and changes in the environment.
• Since it is tricky to immediately identify the cause of the sudden degradation of an AI system’s performance while operating the service, you must check whether there are metrics and procedures to continuously measure and manage performance degradation.
• The most used performance metrics that can be implemented in AI services in the public sector are F1-score, Perplexity (PPL), Bilingual Evaluation Understudy (BLEU), Metric for Evaluation of Translation with Explicit ORdering (METEOR), and Sensible and Specificity Average (SSA). Any observation of performance degradation after assessment must be reported to the system operator, and the operator must prepare a procedure to find the cause of low performance and make improvements.