15-2aHave you accurately explained to users that they are interacting with the AI?
Step 1: Specify the scope of service where users interact with AI
• Specify the scope of service where users interact with AI, such as providing automated responses.
• articularly, since personification makes AI an object of human-like interaction, it should be made explicit to the user that they are interacting with AI to prevent confusion among users and adjust user expectations:
Step 2: Specify if the AI makes the final decision in the service
• Specify how the AI intervenes directly and indirectly in the final decision-making of the service.
• For instance, in the case of AI recruiting tools, specify whether the final acceptance of applicants is determined by the AI.