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  • 15-2aHave you accurately explained to users that they are interacting with the AI?
    Step 1: Specify the scope of service where users interact with AI
    • Specify the scope of service where users interact with AI, such as providing automated responses.
    • articularly, since personification makes AI an object of human-like interaction, it should be made explicit to the user that they are interacting with AI to prevent confusion among users and adjust user expectations:

    Step 2: Specify if the AI makes the final decision in the service
    • Specify how the AI intervenes directly and indirectly in the final decision-making of the service.
    • For instance, in the case of AI recruiting tools, specify whether the final acceptance of applicants is determined by the AI.